Privacy policy
1. Data We Collect
We collect the following types of personal and business information to process orders, provide customer support, and fulfill our contractual obligations:
Contact Information:
- Full name
- Company name (if applicable)
- Email address
- Phone number
- Billing and shipping address
Order Information:
- Product details purchased
- Order history
- Payment transaction references (full payment details are processed by third-party payment gateways and are not stored by us)
- Delivery tracking information
Custom Order Specifications:
- Custom size, color, structural changes, function expansions
- Technical drawings, sketches, or design files submitted by the buyer
- Any written instructions or special requests related to custom manufacturing
Technical Data (if you use our website):
- IP address
- Browser type and version
- Time zone and location settings
- Cookies and similar tracking technologies (see our Cookie Policy if applicable)
2. How We Use Your Data
We use your personal data for the following purposes:
- To process, fulfill, and ship your orders
- To communicate with you regarding order status, custom design approval, and delivery updates
- To provide customer support and handle returns, refunds, or warranty claims
- To comply with legal and regulatory obligations (e.g., tax, customs, product safety)
- To improve our products and services (aggregated and anonymized data only)
- To send you marketing communications only if you have explicitly opted in
3. Data Retention
We retain your personal data only as long as necessary for the purposes outlined in this Privacy Policy:
- Order records (standard products): Kept for 5 years from the date of delivery to support warranty claims, tax compliance, and dispute resolution.
- Custom design files: Retained indefinitely to facilitate future reorders without re-engineering costs. You may request deletion of your custom design files at any time by contacting us. Upon deletion, we will not be able to reproduce the same custom product without a new design submission.
- Customer support correspondence: Retained for 3 years from the last contact to maintain service history and support quality assurance.
- Marketing consent records: Retained until you withdraw your consent. You may unsubscribe at any time using the link in our emails or by contacting us directly.
- Payment information: We do not store full credit card or bank account details. Payment transactions are processed by third-party payment gateways (e.g., Stripe, PayPal, bank transfer services), and we retain only transaction references and confirmation status.
- Technical data (cookies, IP addresses): Retained for up to 12 months for website analytics and security purposes, unless a longer retention period is required by law.
Upon expiration of the relevant retention period, your data will be securely deleted or anonymized.
4. Data Sharing
We take your privacy seriously. We do not sell or rent your personal data to third parties for marketing or any other purposes.
We share your personal data only in the following limited circumstances:
- Logistics carriers: To deliver your order (e.g., DHL, FedEx, UPS, local postal services). Shared data includes name, address, phone number, and order details necessary for delivery.
- Legal authorities: If required by applicable law, regulation, legal process, or governmental request. We will only disclose data to the extent legally compelled.
- Custom manufacturing partners: If your order involves custom specifications, limited necessary data (design files, measurements) may be shared with our production partners strictly for fulfillment. These partners are bound by confidentiality agreements.
- Service providers (limited): Third-party tools for email communication, customer support ticketing, or order management. These providers are contractually restricted from using your data for any purpose other than providing services to us.
Except as set forth above, we will not share your personal data without your explicit consent.
5. Your Rights
You may have the following rights regarding your personal data:
- Right to Access: You may request a copy of the personal data we hold about you.
- Right to Correction: You may request that we correct any inaccurate or incomplete information we have about you.
- Right to Deletion ("Right to be Forgotten"): You may request that we delete your personal data. Please note that deletion is subject to legal retention requirements (e.g., tax, warranty, or anti-fraud laws). If we cannot fully delete your data due to legal obligations, we will restrict its use to only those required purposes.
- Right to Restrict Processing: You may request that we limit how we use your data while we verify your identity or address a dispute.
- Right to Data Portability: You may request a machine-readable copy of your data for transfer to another service provider.
- Right to Object to Marketing: You may opt out of marketing communications at any time by clicking "unsubscribe" in our emails or contacting us directly.
- Right to Withdraw Consent: If we rely on your consent to process data (e.g., for marketing), you may withdraw that consent at any time.
6. Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal data against unauthorized access, loss, alteration, or disclosure. These measures include:
- Secure socket layer (SSL) encryption for data transmitted through our website
- Access controls restricting employee access to personal data on a need-to-know basis
- Regular security reviews of our systems
- Confidentiality agreements with third-party service providers
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee its absolute security.
7. International Data Transfers
Your personal data may be transferred to and processed in countries other than your country of residence, including countries where our service providers (e.g., payment processors, manufacturing partners) operate. These countries may have different data protection laws than your jurisdiction.
When we transfer your data internationally, we take steps to ensure that appropriate safeguards are in place, such as standard contractual clauses approved by relevant authorities or relying on adequacy decisions where applicable.
8. Children's Privacy
Our products and services are not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us immediately, and we will take steps to delete such information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The updated version will be posted on our website with the "Last Updated" date at the top of this policy.
We encourage you to review this Privacy Policy periodically. Continued use of our site or services after any changes constitutes acceptance of the updated policy.